Frequently Asked Questions

Short answers to the questions we hear most.

For Parents & Fans

Does a parent need the app?

No. To watch video, use your team's watch link in any browser. To follow the live score and stats, use Follow the Game in the web app at stats.water-polo-stats.com; you'll need a free account and access to the team.

Do I need a YouTube account?

Only the person streaming does. Viewers can watch without one. The streaming channel needs live streaming enabled and at least 50 subscribers; YouTube requires that to stream from a phone or tablet. See Live Streaming to YouTube.

Video

Where are my videos stored?

On your device only. The app doesn't upload your recordings anywhere; you decide whether to keep, share or delete them. Highlight reels are built on the device too. Live streams go straight to YouTube.

Can I change video quality during a game?

No. Choose the quality in Video Settings before you start. See Video Quality.

Plans & Accounts

What happens when my subscription ends?

Your reports and data stay available. Features that need a subscription or credits, such as Pro Analytics and new highlight reels, stop until you renew or use a credit. See Plans.

How do I sign in?

With Google, Apple or email, on any device. The same account works on your phone, tablet and the web app. You can also try the app as a guest, or turn on Enable Demo Team to explore with sample data.

Stats & Games

Why can't I edit an old game?

Games lock automatically 5 days after the game date to protect finished stats. A club admin can unlock a game if something needs correcting.

Can I send stats to MaxPreps?

Yes. Water Polo Stats is an official MaxPreps stat partner. Export from Game Summary and upload the file to your team page. You'll need a MaxPreps coach account. See MaxPreps Export.

Settings

How do I change the date and time format?

In Settings, choose month/day/year, day/month/year or year/month/day, and a 12- or 24-hour clock. By default the app follows your region.

What languages is the app in?

16 languages: English, Spanish, French, French (Canada), German, Italian, Dutch, Portuguese, Greek, Croatian, Serbian, Hungarian, Polish, Romanian, Slovak and Swedish. Translation is ongoing, so a few newer screens may still appear in English.

Why is the app asking me to update?

When your version is too far behind, the app asks you to update so everyone on the team stays in sync and has the latest fixes. Update from the App Store or Google Play, then reopen the app.

Help

How do I report a problem or suggest a feature?

In the app, open Feedback & Requests. Or use our support form, or email support@water-polo-stats.com. How-to videos are on our YouTube channel.